Who can redeem points for IHG® Rewards Club Access?
To participate in IHG® Rewards Club Access, you must be a IHG® Rewards Club member and age 18 years or older. Select prizes will be made available only to members holding specific membership levels (e.g., Platinum Elite, Spire Elite). Also, select prizes will require members to be age 21 years or older and will be defined in the listing terms and conditions. Please note that your point balance will only be deducted if you are the winning bidder after the listing closes, or make a purchase (Redeem Now).
Can I redeem for a reward if I live outside the United States?
Members residing outside the U.S. will be able to redeem for only select experiences due to local law and tax restrictions regarding fulfillment. These experiences will include “will-call” or digital assets for members to pick-up at the venue of the experience or include email instruction for finalizing redemption. There will be no mail delivery outside of the United States. Rewards that are not available for redemption by members residing outside the United States will be indicated on the product detail page. Currently, experiences are not available for residents of Quebec.
How often are new IHG® Rewards Club Access rewards introduced?
IHG® Rewards Club Access rewards are regularly being added, so members should come back frequently to the site to see what’s new.
Is there a limit to how many IHG® Rewards Club Access rewards I can redeem for?
There is no limit to how many IHG® Rewards Club Access you may win. Please note that if you are bidding or redeeming for multiple IHG® Rewards Club Access at the same time, you must have sufficient points in your account to cover all bids.
What about the privacy of my information?
How do I log in?
You will need your IHG® Rewards Club number and PIN to log in to the IHG® Rewards Club Access site and then you can redeem for rewards.
What do I do if I have lost my IHG® Rewards Club number and/or forgotten my PIN?
To view your IHG® Rewards Club number, visit ihgrewardsclub.com, log in with your email address, and click on the IHG® Rewards Club logo near the top right corner of the page.
To retrieve your PIN, visit ihgrewardsclub.com, click on the IHG® Rewards Club logo near the top right corner of the page, and click on the ‘Forgot PIN?’ link within the section of the site that appears.
Where can I update my email address?
You can update your email address at ihgrewardsclub.com. Sign in with your IHG® Rewards Club number and PIN, click on My Account under the IHG® Rewards Club tab. Click on Personal Information in the left side navigation. You can then update your email address on that page.
We will be sending you updates by email on the status of your rewards, so it’s important to have a valid email address in your IHG® Rewards Club profile.
What is Redeem Now?
Any experience with a Redeem Now button instead of Bid means the reward is being offered at a fixed amount of points, and in limited quantities. This is a “first come, first served” redemption opportunity. When the quantity available at the set point level has been redeemed, the reward will indicate it is Sold Out.
How do I Redeem Now?
Review the reward description on the listing page for any item that interests you. Once you have reviewed the reward description and are ready to redeem, hit Redeem Now. If you are not already logged in, you will be asked to log in with your IHG® Rewards Club Number and PIN. Now you can redeem for the reward. Points will automatically be deducted from your IHG® Rewards Club account. An email confirming the reward will be sent to the email address you have in your IHG® Rewards Club profile shortly thereafter.
The reward I want says that it is sold out. Can I still buy it?
The IHG® Rewards Club Access site offers such unique experiences that they can only be offered for a limited time and in limited quantities. Once all quantities of a reward are sold, they are no longer available for redemption. Check back frequently for more great rewards.
What happens after I Redeem Now?
You will receive an immediate confirmation email with your purchase details within 24 hours. For rewards with physical assets, you will receive a secondary shipping confirmation email and physical assets delivered to the address provided with a signature required. For all other rewards, you will receive a secondary email with detailed redemption instructions to finalize your reward.
How do I Bid Now?
Review the reward description on the listing page for any item that interests you. Once you have reviewed the reward description and are ready to bid, hit Bid Now. If you are not already logged in, you will be asked to log in with your IHG® Rewards Club Number and PIN. Now you can submit the amount of points you want to bid, and you’re in the auction. An email confirming the bid you placed will be sent to the email address you have in your IHG® Rewards Club profile shortly thereafter.
What is a maximum bid amount?
Your maximum bid amount is the maximum number of points you are willing to offer for a reward. You should determine this amount beforehand and then enter a single bid for that amount in the Bid field. An early bid supported by a high maximum bid amount will make the process simple by freeing you from having to place manual bid increments and constantly checking back. You will be kept informed on your bid status by email.
Can I increase my maximum bid after I've placed a bid?
Yes. If your maximum bid amount has been outbid, you can place another maximum amount. You must have sufficient points in your account to cover all bids.
How will I know if my bid is no longer winning?
You will receive an email update when you are outbid. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit the IHG® Rewards Club Access site to check your Bid Status.
Can I place a bid even if I don’t have enough points in my account balance now, but add points to my account later if I am the winner?
No. You may only redeem for packages if you have sufficient number of points in your IHG® Rewards Club account to cover all pending rewards.
Can I purchase or transfer missing points to top up my IHG® Rewards Club Access bid?
At the time of redemption, you must have enough points in your account to cover the amount to redeem for IHG® Rewards Club Access rewards. You cannot top up your account to bid on an IHG® Rewards Club Access reward on the IHG® Rewards Club Access website. However, you can purchase or transfer points from one IHG® Rewards Club account to another at ihgrewardsclub.com. Click here for full details on point purchases and transfers. (NOTE – there is a limit in the Membership Terms and Conditions so a member can only purchase so many points per year.)
Where can I monitor my activity?
You can monitor all your activity on the IHG® Rewards Club Access site in the Bid Status section.
How long are my bids valid?
A bid remains valid as long as the reward is open. The member whose bid is the highest at time of listing closing wins the reward.
How long will a listing remain live?
Product duration will vary based on the type of IHG® Rewards Club Access reward. Each reward will have an end date and time. You can find this in the Reward Description or in your Bid Confirmation email.
Can I submit a bid offline?
Bids can only be submitted via the online IHG® Rewards Club Access site.
Why am I seeing a different 'Current Bid' on the IHG® Rewards Club Access home page than on the actual reward details page?
The 'Current Bid' amount on the reward details page will always be the most accurate, as it is refreshed with every bid. Other pages pointing to the reward details page may just take a little longer to be updated.
What is Auto Bid Extend?
The Auto Bid Extend feature ensures that bidders will always have a chance to challenge bids placed in the final minutes of a listing. If a bid is placed during the last five minutes of an listing, the listing will automatically extend for an additional five minutes from the time of the last bid. The listing will close once all bidding activity has stopped for a period of five minutes.
Why does it appear that I have to place multiple bids in order for my bid to be accepted?
This is because you have placed a Maximum Bid, which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to offer in order to win this reward. You can place a maximum bid of your own in order to try to outbid the current bid, or you may choose to continue bidding in increments until your bid is accepted. Here is an example:
A reward has a starting bid of 10,000 points and a bidding increment of 1,000.
- Member A bids 10,000 points, and is in the winning position.
- Member B bids 20,000 points as his maximum bid, and is now in the winning position, but with a bid of only 11,000 points.
- Member C comes in, sees a leading bid of 11,000 points, and bids 12,000. Member C will expect to now be the winning bidder, but in reality, Member B is still winning at 13,000 points because his maximum bid is “upping” each bid automatically until his maximum bid is met.
- Member C now bids 14,000 points, but Member B is still winning at 14,000. Eventually, member C bids up to 21,000 and is now in the winning position.
I appear to have been outbid by an amount smaller than the bid increment. How does this occur?
In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid. Here is an example:
A reward has a starting bid of 10,000 points and a set bidding increment of 1,000 points.
- Member A bids 10,000 points at the outset, and so is winning.
- Member B decides to bid their entire current balance of 12,123 points set as their Maximum Bid. Member B is now winning with a bid of 11,000 points.
- Member C comes in and bids 12,000 points, but Member B is still leading with a bid of 12,123 points. Note that this amount is greater than Member C's bid by only 123 points, even though the minimum bidding increment is 1,000 points, because when Member B entered their bid, it was 2,123 above the current winning bid.
The IHG® Rewards Club Access site is down but I have placed a bid. How will I know if I won?
You will be kept informed of winning bids by email. If you are the winner, points will be automatically debited from your IHG® Rewards Club account and the redemption will be indicated at auctions.ihg.com on the Bid Status page.
How do I find out if a reward has ended?
All closed rewards will appear under the heading Closed on the top menu bar, under the Browse tab. You can also check in the Bid Status section in your own account under Closed where you will see if the listing(s) you have been bidding on is/are closed.
What is my Watch List?
You can use the Watch List feature to keep track of rewards you’re not quite ready to bid on, but want to monitor closely so you can bid on them when you’re ready. On each reward listing page, there is a link titled Add to Watch List. Click on that link to add an item of interest to your list. You will be reminded of rewards on your Watch List by email a few hours before the reward closes.
Winning and Fulfillment:
Prior to booking your vacation, please note the following blackout dates will apply to all hotel bookings:
January 1, 12, 13, 14 & 15, February 16, 17, 18 & 19, May 25, 26, 27 & 28, July 3, 4, 5, & 6, August 31, September 1, 2 & 3, November 22, 23, 24 & 25, December 24, 25, 26, 30 & 31
January 1, 18, 19, 20, & 21, February 15, 16, 17 & 18, May 24, 25, 26, & 27, July 4, 5, 6 & 7, August 30 & 31, September 1 & 2, November 28, 29 & 30, December 1, 24, 25, 26, 27, 28, 29, 30 & 31
How will I know if I win?
We will notify you by email immediately following your redemption, and will follow up with an e-mail confirming that the points have been successfully debited from your account. If you were bidding, you will be notified if you are the winner once the reward has closed. The winning bid amount will only be deducted if you are the winner after the listing closes, or make a purchase (Redeem Now). If the funds are not debited successfully from your account, you will receive an e-mail providing further instructions. In addition, you can check to see if you have won by visiting the IHG Access site and checking the status of your bid in the Bid Status section.
How will my account be debited when I win?
Points will be automatically debited directly from your account at closing, if you are the highest bidder or shortly after you hit redeem now. An e-mail will be sent to your e-mail address on file notifying you that you have won the reward and that the points have been successfully debited from your account. If the points were not successfully debited from your account, you will receive an e-mail notification with further instructions.
Can I cancel, refund or change my IHG® Rewards Club Access reward?
IHG® Rewards Club Access rewards cannot be exchanged, modified, cancelled or refunded. Read the IHG® Rewards Club Access Terms and Conditions for more information.
What happens if I do not have sufficient points in my account when the bid closes?
If at closing your account does not have sufficient points to cover the winning bid in its entirety, you will receive an e-mail notification and you will be contacted by an IHG® Rewards Club Access representative. Please note that the reward may be awarded to the next highest bidder if you are unable to settle the order with the required points within 7 days of the reward closing.
I won and have not received the details of my IHG® Rewards Club Access reward. What do I do?
Please allow 24 hours after close to hear from an IHG® Rewards Club All-Access representative. If you have not heard from us, contact us at IHGRCAccess_Fulfillment@maritz.com and provide your IHG® Rewards Club number and the reward you won to help us assist you. Please note our hours of operation: Monday – Friday, 9am – 5pm CST.
Why can’t I use or see all of the IHG® Rewards Club Access site’s functionalities?
It could be that the version of your browser is not supported by the IHG® Rewards Club Access site. Please update your browser to see the fully optimized version of the site. The site will be supported on the last 2 versions of the following browsers: Chrome, Firefox, Internet Explorer, and Safari. This version compatibility rule applies to both desktop and mobile versions of the aforementioned browsers.
*Note: These browsers update on a monthly basis but are generally backwards compatible. Current version will apply.
Who do I contact if the IHG® Rewards Club Access site is not working?
Please direct all questions related to IHG® Rewards Club All-Access to IHGRCAccess_Fulfillment@maritz.com.
Don't see your question listed here?
If you have further questions about IHG® Rewards Club Access or the specific packages available for bidding, please click on the 'CONTACT US' link at the bottom of the page and send us your question. A member of our support team will respond as quickly as possible during normal business hours. Please note our hours of operation are Monday – Friday, 9am – 5pm CST.
If you have a question about your IHG® Rewards Club account, purchasing points, or any other IHG® Rewards Club-related questions, please visit Customer Care to find out how to contact a IHG Customer Care team member.